Effective Date: 23 May 2025

At Purixa Wipes, your satisfaction is our priority. We strive to deliver quality products, but if you are not completely happy with your purchase, please review our return and refund policy below.

1. Eligibility for Return

We accept returns under the following conditions:

  • The item is damaged, defective, incorrect, or expired upon delivery.

  • You notify us within 48 hours of receiving the product.

  • The product is unused, in its original packaging, and in resalable condition.

⚠️ Note: Due to hygiene and safety reasons, opened or used products cannot be returned unless they are defective or damaged.

2. How to Request a Return

To initiate a return, please contact us at:

📧 Email: info@purixawipes.com

Include your:

  • Order ID

  • Reason for return

  • Photo of the product (if damaged/defective)

Once approved, our team will guide you through the return shipping process.

3. Return Shipping

  • If the return is due to our error (damaged, wrong item, etc.), we will arrange a free reverse pickup or reimburse the return shipping costs.

  • If the return is due to reasons other than our error, the shipping cost will be borne by the customer.

4. Refund Process

  • After receiving and inspecting the returned product, we will notify you of the refund status.

  • If approved, your refund will be processed within 5–7 business days to the original payment method.

  • In case of COD orders, refunds will be made via bank transfer after confirmation.

5. Non-Returnable Items

We do not accept returns for:

  • Products that are used, opened, or tampered with

  • Items returned after the return window of 7 days from delivery

  • Gift cards, promotional items, or free samples

6. Order Cancellations

  • Orders can be cancelled before they are shipped by contacting us.

  • Once shipped, the order cannot be cancelled and must go through the return process.

7. Contact Us

For any questions or assistance regarding your order, feel free to reach out:

📧 Email: info@purixawipes.com
🌐 Website: https://purixawipes.com