Refund And Return

PURIXA WIPES

(A Brand of Meenaakshi Manufacturer and Traders)

1. Our Commitment to Customer Satisfaction

At PURIXA WIPES, we are committed to providing our customers with complete satisfaction, superior product quality, and a seamless shopping experience.

We manufacture and supply single sachet wet wipes, which fall under the personal hygiene category, and therefore require strict quality and safety standards.

We are always willing to go the extra mile to resolve genuine concerns in a fair and transparent manner.

1.1 Customer Support Contact

In case of any issue, please contact us:

• 📞 Phone/WhatsApp: +91-9044873555 

• 📧 Email: customersupport@purixawipes.com

⏱️ Response Time: Within 24–48 working hours

2. General Terms for Return & Refund

2.1 Basic Eligibility Conditions

A return, replacement, or refund request will be accepted only if:

• Request is raised within 48 hours of delivery because This helps us verify that the issue happened during delivery and not after usage

• Product is unused and unopened 

👉 Example:
If a wipe sachet is torn and used → not eligible
If a sealed sachet is leaking → eligible

• Original packaging is intact and undamaged 

👉 Example:
Box + sachets + outer packaging should be present

• Original invoice is available which you have received on WhatsApp / inside your delivery package

• Product is returned in sellable condition 

• Unboxing video is provided (mandatory for claims) 

👉 Why this is important:
This is the only proof to confirm:

• Damage during delivery 

• Missing items 

• Leakage 

👉 Without video → claim may be rejected

2.2 Why These Conditions Are Important

These conditions help ensure:

• Product safety for all customers 

• Fair verification of claims 

• Prevention of misuse or fraudulent requests 

3. Hygiene Product Policy (Strict Non-Return Rule)

3.1 Category Restriction

All PURIXA products fall under hygiene category, therefore:

Products cannot be returned or replaced once opened or used

The following are strictly non-returnable:

• Opened wipes 

• Used products 

• Partially used packs 

👉 Example:
“I opened pack but didn’t like fragrance” → ❌ Not eligible

3.3 Exception Cases (Only Allowed Scenarios)

Return/Replacement allowed ONLY in case of:

• Manufacturing defect 

• Leakage in sachets 

• Product received in damaged condition 

• Wrong product delivered 

👉 Example:
You ordered Aloe Vera wipes but received Icy Mint → Eligible

4. Courier Charges & Customer Responsibility 

This section is very important and avoids confusion.

4.1 When Customer Has to Pay Courier Charges

You will have to bear shipping costs in the following situations:

1. Incorrect Address Provided

If you enter:

• Wrong address 

• Incomplete details 

• Wrong PIN code 

👉 Result:

• Courier cannot deliver 

• Package returns to us 

👉 Charges you pay:

• Delivery (forward shipping) 

• Return (RTO shipping) 

• Re-dispatch (if you want again) 

👉 Example:
You entered wrong flat number → delivery failed → returned

1. Customer Not Available / Refuses Delivery

If you:

• Don’t answer calls 

• Not available at delivery 

• Refuse to accept order 

👉 Charges:

• Shipping cost 

• Return cost 

👉 Example:
COD order placed but refused at delivery → shipping and COD charges deducted

1. Cancellation After Dispatch

If you cancel after order is shipped:

👉 Why charges apply:
Courier has already been booked and shipped

👉 Charges deducted:

• Forward shipping 

• Return shipping 

1. Return Without Valid Reason

If you want to return for reasons like:

• “I changed my mind” 

• “I don’t like smell” 

👉 Return not allowed

👉 If approved as exception:

• You pay return courier 

1. Fake or Unsupported Claims

If:

• No proof is provided 

• Claim is incorrect 

👉 Outcome:

• Return rejected 

• Product sent back 

• Courier charges paid by you 

4.2 When Company Pays Courier Charges

You pay NOTHING if:

• Product is damaged 

• Leakage found before opening inner box or Sachet 

• Wrong item delivered 

👉 Example:
You receive leaking sachets → we bear full cost

5. Damaged External Packaging at Delivery

5.1 Customer Responsibility at Delivery

If you notice:

• Torn and damage outer packaging 

• Leakage Sachets or inner Box

• Tampered Outer or inner box 

👉 DO NOT accept the delivery

5.2 Required Action

• Inform delivery person immediately 

• Mention issue on delivery sheet (if possible) 

• Contact us within 24 – 48 hours 

5.3 Resolution Process

• Once returned to our warehouse 

• We will dispatch a fresh replacement at no extra cost 

6. Product Received Damaged / Defective / Wrong Item

6.1 Reporting the Issue

Do NOT accept If Outer box / Inner Box / Product is found Damage , Defective or different from what is ordered because if you accept damaged package courier company denies responsibility and Claim becomes difficult

👉 You must Refuse Delivery and Tacke action as mention below : 

• Inform within 24 - 48 hours 

• Share: 

• Unboxing video 

• Images 

• Order details 

6.2 Important Instruction

⚠️ DO NOT return any product without approval

👉 Returns without confirmation:

• May be rejected 

• No refund guaranteed 

6.3 Quality Check Process

Once returned product is received:

• Our Quality Check Team will inspect it 

• Verification based on: 

• Customer claim 

• Product condition 

• Invoice and order details 

6.4 Outcome After Inspection

If Approved:

• Replacement OR Refund initiated 

If Rejected (Customer Fault):

• No refund will be initiated

• Product returned to customer with customer consent 

👉 Decision of Quality Team is final and binding

7. Return Process (Step-by-Step)

7.1 Step 1: Raise Request

Share via email/WhatsApp:

• Order ID

• Registered Login Mobile Number 

• Issue details 

• Photos/videos 

7.2 Step 2: Verification

• Reviewed within 2–3 Business working days 

7.3 Step 3: Return Logistics

Option A: Reverse Pickup

• Available for selected locations 

• Charges borne by company (only valid cases) and to be borne by customer as per company policy.

Option B: Self Shipping

If pickup not available:

Customer must courier product to:

Meenaakshi Manufacturer and Traders
46 , Shri Krishna Avenue , Phase -2 

LIMBODI , INDORE 

Madhya Pradesh , PIN CODE - 452001

7.4 Step 4: Inspection & Closure

• Inspection done within 3–5 days 

• Total resolution time: 7–10 working days 

8. Refund Policy

8.1 Eligible Scenarios

Refund will be provided if:

• Order cancelled before dispatch 

• Return approved 

• Replacement not available 

8.2 Refund Deductions (Customer Fault Cases)

Refund will be processed after deducting:

• Shipping charges 

• Return (RTO) charges 

• Payment gateway fees 

8.3 Refund Methods

Prepaid Orders

• Credit Card → Reverse credit (5–7 business working days) 

• Debit Card / Net Banking → Bank account (7–14 business working days) 

COD Orders

Customer must provide:

• Bank account number 

• Account holder name 

• Bank & branch 

• IFSC code 

• Cancelled cheque / UPI 

👉 Refund via NEFT/Bank Transfer only
❌ No cash/cheque/DD refund

8.4 Refund Timeline

9. Cancellation Policy

9.1 Before Dispatch

• Full refund 

9.2 After Dispatch

• Shipping charges deducted 

• COD Charges + Shipping charged deducted in case of COD

10. Our Obligations

• Inspect returned products 

• Process valid refunds/replacements 

• Resolve cases within 7–10 business working days 

11. Important Customer Notes

• Read product details carefully before purchase 

• Record unboxing video 

• Provide accurate shipping details 

14. Limitation of Liability

• Liability limited to product value 

• Not responsible for: 

• Misuse 

• Allergic reactions 

• Improper storage