Shipping & Delivery

PURIXA WIPES

(A Brand of Meenaakshi Manufacturer and Traders)

Effective Date: 30-Mar-2026

1. Introduction

This Shipping & Delivery Policy applies to all orders placed on
👉 https://purixawipes.com/

This website is operated by:

Meenaakshi Manufacturer and Traders
46 , Shri Krishna Avenue, Phase -2,

Limbodi , Khandwa Road ,
Indore , Madhya Pradesh ,

Pin Code - 452001

2. Order Processing Time

• Orders are processed within 1–2 business working days after payment confirmation 
• Orders are not processed on: 
  • Sundays 
  • Public holidays 

👉 You will receive:

• Order confirmation 
• Tracking details once shipped 

3. Shipping Coverage

We ship across India.

👉 If your location is not serviceable:

• Order will be cancelled 
• Full refund will be issued 

4. Estimated Delivery Timeline

👉 Delivery timelines are estimates only, not guarantees.

5. Shipping Charges

• Free shipping on prepaid orders are subject to change as per current promotional offers which will be configured at checkout page and other pages for clarity to customers while placing order online through our website (https//:www.purixawipes.com)  
• COD orders may include additional charges (shown at checkout) 

6. Order Tracking

Once shipped, you will receive:

• Tracking ID via SMS/Email/whatapp
• Courier tracking link 

👉 You can track your order anytime.

7. Delivery Attempts

Our courier partners will make 2–3 delivery attempts.

If unsuccessful:

👉 Order will be marked as RTO (Return to Origin)

8. Failed Delivery & RTO (VERY IMPORTANT)

An order may be returned (RTO) due to:

• Incorrect address 
• Customer not available 
• Customer refuses delivery 
• Contact number unreachable 

8.1 Charges in RTO Cases

👉 Customer will be responsible for:

• Forward shipping charges 
• Return (RTO) shipping charges 

8.2 Re-dispatch of Order

If customer wants re-delivery:

• Additional shipping charges will apply 
• Payment must be made in advance 

9. Incorrect Address Responsibility

Customers must provide accurate:

• Address 
• PIN code 
• Contact details 

👉 We are not responsible for delivery failure due to incorrect details.

10. Damaged / Tampered Package

If you receive:

• Torn package 
• Leakage 
• Tampered seal 

👉 DO NOT accept delivery

👉 Inform us immediately with:

• Photos and videos
• Order ID 

👉 Replacement/refund will be arranged after verification

11. Lost Shipment

If your order is lost in transit:

• We will investigate with courier partner 
• Resolution may take 5–10 working days 

👉 After confirmation:

• Replacement OR refund provided 

12. Delays in Delivery

Delivery may be delayed due to:

• Weather conditions 
• Logistics disruptions 
• High order volume (sales/festivals) 
• Government restrictions 

👉 We are not liable for such delays.

13. Partial / Split Shipments

In some cases:

• Orders may be shipped in multiple packages 

👉 No extra shipping cost will be charged.

14. Risk & Ownership

• Ownership of product transfers to customer upon delivery 
• Risk remains with company until delivery confirmation 

15. COD Orders (Important Clause)

• COD orders may be subject to confirmation via: 
  • Call / SMS / WhatsApp 

👉 Unconfirmed COD orders may be cancelled

👉 Repeated COD refusal may lead to:

• Account restriction 
• COD unavailability 

16. High Demand / Sale Period Disclaimer

During:

• Sales 
• Festive seasons 

👉 Processing & delivery may take longer than usual

17. Force Majeure

We are not responsible for delays due to:

• Natural disasters 
• Pandemic 
• Strikes 
• Transport disruption 
• Government actions 

18. Address Change Policy

• Address change is allowed before dispatch only 
• After dispatch: 
  • Subject to courier approval 
  • Not guaranteed 

19. Customer Support

For shipping queries:

📧 Email: customersupport@purixawipes.com
🌐 Website: https://purixawipes.com

20. Policy Updates

We reserve the right to modify this policy at any time.